Terms & Conditions

Acceptable Use:

• You may browse products, add items to your cart, and place orders for personal use
• You must provide accurate information when placing orders
• You must not use our website for any unlawful or fraudulent purposes
• You must not attempt to gain unauthorized access to our systems or interfere with website functionality

User Responsibilities:

• Maintain the security of your order information
• Notify us immediately if you suspect any unauthorized use of your order details
• Ensure your contact information is accurate for order communication

Product Details:

• All product descriptions, images, prices, and specifications are provided for informational purposes
• We make every effort to display products accurately, but colors and details may vary slightly from actual products
• Product availability is subject to stock levels and may change without notice
• Sizes and measurements are approximate and may vary slightly

Pricing:

• All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes
• Prices are subject to change without prior notice
• Delivery charges are additional and will be clearly displayed during checkout
• Any promotional offers or discounts are subject to specific terms and conditions

Order Placement:

By placing an order on our website, you agree to provide complete and accurate billing and shipping information. You confirm that you are authorized to use the payment method provided.

Order Processing:

We reserve the right to refuse or cancel orders at our discretion, especially if fraudulent activity is suspected. Reasons for order cancellation may include:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment or shipping information

Payment Security:

Payments are processed securely through Razorpay, our trusted payment gateway partner. We do not store your credit/debit card details on our servers. All payment information is encrypted and processed according to industry security standards.

Order Confirmation:

• Order confirmation will be sent to the provided email address (if given) or communicated via phone
• Order numbers are generated for tracking purposes
• Payment verification is completed before order processing begins

Delivery Coverage:

We provide Pan-India delivery services to ensure our products reach customers across the country.

Delivery Timeframes:

Delivery times are estimates and may vary due to external factors beyond our control, including but not limited to:

• Courier service delays
• Weather conditions
• Public holidays
• Remote location accessibility
• Government restrictions or lockdowns

We will make every effort to ensure timely delivery but do not guarantee specific delivery dates.

Delivery Process:

• Orders are processed after successful payment verification
• Tracking information will be provided once the order is dispatched
• Delivery attempts will be made during business hours
• If delivery is unsuccessful, our courier partner will attempt redelivery or contact you for rescheduling

Delivery Charges:

• Delivery charges are calculated based on location and weight
• Charges will be clearly displayed during checkout before payment
• No hidden charges will be added after order confirmation
• Non-Refundable Delivery Charges (Partial Delivery Payment): When a customer chooses the "Pay Delivery Charges Now, Rest on Delivery" payment option, the delivery charges paid online are strictly non-refundable. If the shipment fails for any reason — including but not limited to incorrect address, recipient unavailability, or refusal of delivery — the delivery amount already paid will not be refunded.

Return Policy:

Please contact us at shoesart2022@gmail.com or call +91 77094 66490 / +91 88550 39798 for information on returns, exchanges, and refunds.

Eligible Returns:

• Products must be in original condition with tags attached
• Returns must be initiated within the specified timeframe from delivery
• Damaged, defective, or incorrect items will be addressed on priority

Refund Process:

• Approved refunds will be processed to the original payment method
• Processing time for refunds may take 7-10 business days
• Customers will be notified of refund status via email or phone
• Delivery charges paid under the Partial Delivery Payment method are non-refundable. If the shipment is unsuccessful for any reason (wrong address, unavailability at time of delivery, refusal to accept, courier delays, etc.), the delivery amount paid online will not be refunded under any circumstances.

Ownership:

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Shoes Art or its content suppliers and is protected by Indian and international copyright laws.

Usage Rights:

• You may view and download content for personal, non-commercial use only
• You may not reproduce, distribute, modify, or create derivative works from our content without written permission
• Product images and descriptions are for display purposes and may not be used for commercial purposes by third parties

Trademarks:

"Shoes Art" and associated logos are trademarks of our business. Unauthorized use of our trademarks is strictly prohibited.

Service Limitations:

Shoes Art shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our website or services
• Delays or failures in delivery due to circumstances beyond our control
• Third-party service providers (courier services, payment gateways)
• Technical issues or website downtime
• Loss of data or information

Maximum Liability:

Our total liability for any claim related to your order shall not exceed the amount you paid for the specific products in question.

Force Majeure:

We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, government actions, strikes, or other unforeseen circumstances.

Data Collection:

• We collect only necessary information required to process and fulfill your orders
• Personal information is used solely for order processing, delivery, and customer service
• We do not sell or share your personal information with third parties for marketing purposes

Data Security:

• We implement appropriate security measures to protect your personal information
• Payment processing is handled by secure, encrypted systems
• Access to personal information is limited to authorized personnel only

Notification of Changes:

• Updated terms will be posted on this page with a revised effective date
• Continued use of our website after changes constitutes acceptance of the modified terms
• Significant changes may be communicated via email to recent customers

Review Responsibility:

It is your responsibility to review these Terms & Conditions periodically for any updates or changes.